Des Moines VA Regional Benefit Office
We help Veterans, service members, and their families access VA benefits and services. Benefits we can help with include disability compensation, education benefits, life insurance, pensions, and home loans.
Location and contact information
Address
Phone numbers
Main phone:
VA benefits hotline:
Office hours
Hours may vary for different services. Select a service on this page to check the hours.
- Mon: 8:00 a.m. to 4:00 p.m.
- Tue: 8:00 a.m. to 4:00 p.m.
- Wed: 8:00 a.m. to 4:00 p.m.
- Thu: 8:00 a.m. to 4:00 p.m.
- Fri: 8:00 a.m. to 4:00 p.m.
- Sat: Closed
- Sun: Closed
Prepare for your visit
Select a topic to learn more.
When you visit, please bring a current, unexpired photo ID.
Depending on the reason for your visit, you may need to bring additional documents and information about you and your dependents, including
Documents
- A copy of your discharge or separation papers (DD214)
- Copies of relevant medical records
Personal information
- Your Social Security number
- Direct deposit information
Information about your dependents
- Dates of birth
- Social Security numbers
We can help you find out what documents to bring to your visit. We can also request documents for you. Call the office for more information.
Hourly fee parking is available in the parking garage immediately to the south of the Regional Office. Enter the garage from 3rd Street between Walnut Street and Court Avenue. There is Skywalk access from the garage to the Regional Office.
There is also metered street parking surrounding the Regional Office.
Parking is NOT validated.
We are accessible via the DART bus lines 1, 4, 10, 92, 93, 94, 95, 96, 98, and 99 at the nearby Cowles Commons (Locust Street & 4th Street) .
We recommend visiting the DART website to plan your route and check the schedules.
Walk-Ins are accepted for some services, additional information for specific services is available within the facility services section of this website.
To schedule an appointment with a Benefits Counselor please visit VERA and follow the onscreen instructions.
Appointments are available Monday - Friday (excluding holidays).
In the spotlight
VA accredited representatives
VA-accredited representatives can help you file a claim or request a decision review.
Protect your benefits and avoid unlawful fees.
Get responsible, qualified help from a VA accredited representative.
Quad Cities Veterans Experience Action Center event | June 27-28, 2025
Meet face-to-face with us to get claims assistance, enroll in healthcare, and access other VA and community services.
- Where: Black Hawk College | Moline, IL
- When: June 27-28, 2025 | 9:00am - 3:00pm
Getting started with VA benefits
Not sure how to get started on your VA benefits?
For Veteran Readiness & Employment (VR&E) services:
Veteran benefits
Select a topic to learn more.
We can help you explore your options for learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job. We can also help you apply for employment benefits and services, apply for education benefits, and get support for your Veteran-owned small business.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get help applying for benefits and services
Our benefit counselors can help you understand eligibility, gather required documents, and fill out paperwork.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Service Hours
The service hours are the same as our facility hours.
We can guide you through the disability compensation process. We can help you understand your eligibility, start a claim, or complete your paperwork. If you’ve already filed a disability claim or requested a decision review, we can help you check the status. If you already receive disability benefits, we can help address any payment issues.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get help with disability compensation benefits
Our benefit counselors can help you understand eligibility, gather required documents, fill out paperwork, check claim status, update direct deposit, and more.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Location
9th Floor, Room 977Main Phone
Service Hours
The service hours are the same as our facility hours.
We can help you apply for VA education benefits, find the right school or training program, or get career counseling.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get help applying for education benefits
Our benefit counselors can help you fill out paperwork.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Service Hours
The service hours are the same as our facility hours.
We can help you learn about eligibility for VA home loans and request a VA home loan Certificate of Eligibility (COE). If you have a service-connected disability, we can help you find out if you’re eligible for housing grants.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get help requesting a COE or filling out paperwork
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Service Hours
The service hours are the same as our facility hours.
If you’re a Veteran who’s homeless or at risk of becoming homeless, we can help. We can connect you, or a Veteran you care about, with resources throughout VA or in your community. This includes health care, case management, supportive services, and other resources.
Get connected
We can help you find and learn about resources and services
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Service Hours
The service hours are the same as our facility hours.
We can help you learn about VA life insurance options for Veterans and families—and the benefits you’ll receive with each plan. We can also help you apply for life insurance or file claims for benefits.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get help applying for life insurance benefits
Our benefit counselors can help you fill out paperwork.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Service Hours
The service hours are the same as our facility hours.
If you’re a Veteran or service member who experienced military sexual trauma (MST), we can help with benefits-related questions and with filing benefits claims. We can also update you on the status of claims you’ve already filed. Our MST outreach coordinators can help you find and access VA services and programs.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get help with an MST-related claim
Our MST outreach coordinators can help you file a claim, request a decision review, or assist with other MST-related benefits and services.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Location
9th Floor, Room 977Main Phone
Service Hours
The service hours are the same as our facility hours.
We can help you apply in advance to be buried in a VA national cemetery. This can help make the burial planning process easier for your family members in their time of need.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get help applying for benefits
Our benefit counselors can help you understand eligibility, gather required documents, and fill out paperwork.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Service Hours
The service hours are the same as our facility hours.
Our VetSuccess on Campus (VSOC) counselors provide the support and assistance you need to pursue your educational and employment goals, such as vocational testing and educational and career counseling. We can connect you to campus and VA benefits and services.
Talk with a counselor
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Service Hours
The service hours are the same as our facility hours.
We’ll help you achieve your job and career goals. We can connect you with one-on-one support, counseling, and training. If you have a service-connected disability that limits your ability to work or prevents you from working, we can help you explore your options. Our Veteran Readiness and Employment (VR&E or Chapter 31) program can help with learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get help applying for benefits and services
We can help you understand the VR&E support-and-services tracks for education and employment.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
VR&E Inquiries
Service Hours
The service hours are the same as our facility hours.
If you meet certain service, income, and disability requirements, we can help you apply for monthly pension payments.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get help applying for Veterans Pension benefits
Our benefit counselors can help you understand eligibility, gather required documents, fill out paperwork, and more.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Service Hours
The service hours are the same as our facility hours.
Family member and caregiver benefits
Select a topic to learn more.
We can help you apply for Veterans burial allowances to help cover burial, funeral, and transportation costs. We can also help you apply for certain memorial items to honor the military service of a Veteran or Reservist.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get help applying for burial benefits
Our benefit counselors can help you fill out paperwork.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Service Hours
The service hours are the same as our facility hours.
We can help you apply for VA education benefits for family members, including Dependents’ and Survivors’ Educational Assistance (Chapter 35) and the Fry Scholarship. We can also help you apply to use transferred Post-9/11 GI Bill benefits.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get help applying for education benefits
Our benefit counselors can help you fill out paperwork.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Service Hours
The service hours are the same as our facility hours.
If you’re the surviving spouse, child, or parent of a service member who died in the line of duty, or the survivor of a Veteran who died from a service-related injury or illness, we can help you learn about eligibility and apply for VA survivor compensation.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get help applying for benefits
Our benefit counselors can help you understand eligibility, gather required documents, fill out paperwork, check claim status, update direct deposit, and more.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Service Hours
The service hours are the same as our facility hours.
Service member benefits
Select a topic to learn more.
If you have a service-connected condition, you can file a claim for disability benefits 180 to 90 days before you leave the military. We can guide you through the disability compensation process. If you've already filed a claim, we can help you check the status. If you need help with the IDES process, we may refer you to your Physical Evaluation Board Liaison Officer (PEBLO) and a VA Military Services Coordinator (MSC) to assist and advise.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get help applying for benefits
Our benefit counselors can help you understand eligibility, gather required documents, fill out paperwork, check claim status, update direct deposit, and more.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Service Hours
The service hours are the same as our facility hours.
If you’re returning from military service, we can help you readjust to civilian life, understand the benefits you’re entitled to, and enroll. We can also help restart your benefits, file claims, and connect you with programs that offer mental health services, education, and career counseling.
Get help applying
We can help you restart benefits, enroll, or file a claim.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Service Hours
The service hours are the same as our facility hours.
We can help you prepare for the move from military to civilian life by learning about VA benefits that you may be eligible for. We can also help you find out which time-sensitive benefits to consider when separating or retiring.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Learn how to access VA benefits
Our benefit counselors can help you with understanding which VA benefits you may qualify for and when to apply.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Service Hours
The service hours are the same as our facility hours.
Other services
Select a topic to learn more.
We can help you find and download VA letters and documents that include information about your benefits.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get a copy of a VA letter
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Service Hours
The service hours are the same as our facility hours.
If you receive VA disability compensation, pension, or education benefits, we can help you update your direct deposit information. You’ll need your bank’s routing number and account number to make the updates.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get help changing your direct deposit information
Our benefit counselors can help you fill out paperwork or address any payment issues.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Service Hours
The service hours are the same as our facility hours.
We’re here to support you if someone close to you has died or you’re adjusting to a difficult life change. We can connect you to counseling and other support, such as outreach and referral services to family members.
Get support
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Service Hours
The service hours are the same as our facility hours.
We can help you request a DD214 or other military service records. We can also help you request your military service treatment and private medical records to support your claim.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get help requesting records
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Service Hours
The service hours are the same as our facility hours.
We can connect you with a VA-recognized Veterans Service Organization or approved representative who can file a claim, decision review, or appeal on your behalf.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Find responsible, qualified representation
Our benefit counselors can help you learn about the services available through Veterans Service Organizations (VSO) and find an accredited representative.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Veterans of Foreign Wars
Neal Smith Federal Building 5th Floor, Room 557Veterans of Foreign Wars
Find responsible, qualified representation
Our benefit counselors can help you learn about the services available through Veterans Service Organizations (VSO) and find an accredited representative.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Vietnam Veterans of America
Neal Smith Federal Building 5th Floor, Room 559Vietnam Veterans of America
Find responsible, qualified representation
Our benefit counselors can help you learn about the services available through Veterans Service Organizations (VSO) and find an accredited representative.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
American Legion
Neal Smith Federal Building 5th Floor, Room 561American Legion
Find responsible, qualified representation
Our benefit counselors can help you learn about the services available through Veterans Service Organizations (VSO) and find an accredited representative.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Paralyzed Veterans of America
Neal Smith Federal Building 5th Floor, Room 563Paralyzed Veterans of America
Find responsible, qualified representation
Our benefit counselors can help you learn about the services available through Veterans Service Organizations (VSO) and find an accredited representative.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Iowa Department of Veterans Affairs
Neal Smith Federal Building 5th Floor, Room 565Find responsible, qualified representation
Our benefit counselors can help you learn about the services available through Veterans Service Organizations (VSO) and find an accredited representative.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Disabled American Veterans
Neal Smith Federal Building 5th Floor, Room 566Disabled American Veterans
Can't find the service you're looking for?
Call our VA benefits hotline at 800-827-1000 (TTY: 711). We’re here 8:00 a.m. to 9:00 p.m. ET, Monday through Friday.
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